I just came back to UO from a 10 year hiatus. If it weren't for the UOGold team I would still be whacking away at skeletons in the graveyard. Each time I have used their services I have been met with courteous staff members that always took the time to discuss what it was that I really needed and helped me to make an informed decision. My level of enjoyment of the game has increased exponentially thanks to these guys. I would highly recommend them for all of your UO item needs!!!